Refund Policy

Last updated: April 1, 2026

At GreenLeaf Valley, we stand behind every product we ship. If something isn't right, we'll make it right — simply and quickly.

90-Day Satisfaction Guarantee

We offer a 90-Day return window from the date of delivery. Items must be unused, in original packaging, and in the same condition received.

Eligible Items

• Unopened tea pouches and wellness products
• Teaware and accessories in original condition
• Items received damaged or defective (photo required)

Non-Returnable Items

• Opened consumable products (for hygiene and safety)
• Gift cards
• Items purchased during final sale events

How to Start a Return

Email us at support@greenleafvalley.com with your order number and reason for return. We'll respond within 1–2 business days with next steps.

Refund Timeline

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days. Your bank may require additional processing time.

Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery with photos. We'll send a replacement or issue a full refund at no cost to you.

Exchanges

We currently do not offer direct exchanges. To exchange, return the original item and place a new order at your convenience.

Shipping Costs

Return shipping is the customer's responsibility unless the item was damaged or incorrect. We recommend using a trackable shipping method. Original shipping fees are non-refundable.